Salesforce Automotive Cloud CRM + EliteDMS =
The most Secure, Advanced, Scalable, and Functional CRM/DMS solution designed specifically to address the unique needs of the Automotive Industry
The Problem:
The Automotive experience is broken. Not only due to legacy systems that cannot keep up with newer technologies, but following a major Ransomware Attack on a leading Automotive Industry CRM system that crippled over 15,000 dealerships and risked having their customer’s personal data due to outdated security protocols.
The Problem:
On top of that, data silos prevent insight, customer
journeys are fragmented, and OEM-dealer systems don’t talk. This results in
poor customer experience and inefficient operations.
The Solution:
The combination of the Salesforce platform and EliteDMS offers the most secure CRM platform available, a 360° customer lifecycle management solution, real-time integration with CRM and telematics, built-in Einstein AI, a unified platform for OEMs and dealers, and extensive Automotive-Specific features such as Desking, customer-based Telematics, Customer Retention milestones, Service updates, and more.
The Solution:
Optimized for mobile devices such as phones and tablets, as well as custom development services, BDH offers a secure solution that gives your automotive organization the competitive advantage over your competitors, not only for new customers, but to establish trust with your existing customers to deliver long term relationships and continued sales.
